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Customer privacy

Privacy Policy

This page explains what data we process when operating Memories in Motion, why we need it, who may receive it and what rights you have.

1. Data controller

ReAnimotion s.r.o.
Company ID: 23158191
Registered office: náměstí Přátelství 1518/2, Hostivař, 102 00 Prague 10, Czech Republic
registered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 422353
Email: info@reanimotionvideo.com

Hereinafter the “Controller”.

2. Data we process

  • first name, last name, email address and, where provided, phone number,
  • order number, selected services, price and information required for payment and accounting,
  • wishes and instructions included in the order, for example regarding music, text or the video sequence,
  • uploaded photographs and other materials,
  • created videos and other outputs of the order,
  • technical and security data, such as IP address, browser information and system operational logs.

We do not process card details directly. When paying by card, the Customer enters them on the secure page of the payment service provider.

3. Why we process data and the legal basis

Fulfilling the order and creating the video. We process contact details, photographs, order instructions and the finished video so that we can enter into and perform the contract with the Customer.

Payments, accounting and legal obligations. We retain information required for tax and accounting records to the extent and for the period required by law.

Security and protection of rights. We may process operational logs and proportionate order information to protect the website, prevent misuse, handle complaints and protect legal claims.

Marketing communications. We send marketing messages only where we have consent or another lawful basis. You can opt out at any time.

4. Photographs and people shown in them

Photographs may show people other than the Customer. The Customer is responsible for having the right to provide the photographs to the Provider and have them used for the ordered processing.

We use photographs and created videos to fulfil the specific order. Without separate consent from the Customer, we do not publish them or use them as public examples, references or advertising.

5. Who may process data

We also use external suppliers to operate the service. We make data available to them only to the extent required for the relevant purpose. These may include:

  • web hosting and technical infrastructure providers,
  • email and communication service providers,
  • payment service providers,
  • providers of image, video and artificial intelligence processing tools where used for a specific order,
  • accounting, tax or legal advisers where their involvement is necessary.

These recipients process data according to their role and applicable contractual and legal obligations.

6. Transfers outside the European Economic Area

For some technology providers, depending on the specific service used, data may be processed outside the European Economic Area. Where such a transfer occurs, appropriate legal mechanisms required by the GDPR are used, such as adequacy decisions or Standard Contractual Clauses.

7. How long we retain data

  • unfinished order in the browser: up to 24 hours,
  • incomplete upload to the server: approximately 24 hours,
  • unpaid order: normally approximately 7 days, unless it must be retained longer for communication with the Customer or protection of rights,
  • source photographs: normally 45 days from completion of the order,
  • finished video and downloadable files: normally 30 days,
  • order, accounting and tax data: for the period required by law and, where applicable, for as long as necessary to protect legal claims.

After these periods expire, data may be deleted or anonymised unless further retention is required by law or another legitimate reason.

8. How we protect data

The website uses an encrypted HTTPS connection. Source photographs and results are stored in a non-public area of the server with restricted access. Download links are time-limited. Access to the database, administration and application interface is protected.

9. Your rights

Depending on the circumstances, you may have the right to request access to your personal data, correction or deletion, restriction of processing, data portability and to object to processing based on legitimate interests. Where processing is based on consent, you may withdraw consent at any time; withdrawal does not affect the lawfulness of previous processing.

You can send a request by email to info@reanimotionvideo.com. We may ask you to verify your identity to a reasonable extent so that data is not disclosed to an unauthorised person.

10. Complaint to a supervisory authority

If you believe we are handling personal data contrary to applicable law, you may contact the Czech Office for Personal Data Protection. Information is available on the Czech Office for Personal Data Protection website.

11. Automated decision-making

We do not use personal data for automated decision-making that would have legal or similarly significant effects on the Customer. Artificial intelligence tools are used to create image and video content, not to make decisions about the Customer’s rights.

12. Cookies and browser storage

Information about storing unfinished orders, privacy settings and any optional tools can be found on the page Cookies and local storage.

13. Effective date

This version of the Privacy Policy is effective from 15 August 2026.